FAQ

Have a question about our plans? You may find the answer below. If you still have questions, call us at 1-800-799-5852.

Enrollment

How much does it cost?
Is it difficult to apply for a pet health insurance plan?
How soon will my pet be covered?
When will my plan be effective?
When can I start using my pet health insurance?
What are my payment options?
Can I save money by paying annually?
Can I switch to another plan at a later time?
Can I cancel my plan?

Using Your Plan

How does it work?
Do only specific veterinarians accept pet health insurance?
Can I use my current veterinarian?
What is covered?
Is anything excluded from coverage?
How do I submit a claim?
How much money will I get reimbursed?
How much is the deductible?
How does the annual deductible work?
How long does it take to receive my reimbursement check?
Can my claim be paid directly to the veterinarian?
Do you provide pet health insurance for residents of Canada?

About Your Pet

How old do my pets have to be to start protecting them?
Are older pets eligible for coverage?
Will my plan be cancelled when my pets get older?
What if I have more than one pet?
What are congenital/hereditary conditions and are they covered?
What are pre-existing conditions and are they covered?

NOTE: This is not a complete description of all coverage terms, conditions, and exclusions. See coverage terms for a full description of the scope and limitations of coverage.

What is your pet's name?

For friendly advice or a quote
by phone, please call 1-800-799-5852.