Our Company

Hartville Pet Insurance is a brand offered by Crum & Forster Pet Insurance Group™, which was formerly named Hartville Pet Insurance Group through its licensed agency. In 2006, our pet insurance products became underwritten by United States Fire Insurance Company, a Crum & Forster® company based in Morristown, New Jersey. Crum & Forster Pet Insurance Group™ was acquired by United States Fire Insurance Company in 2013. The switch to the name Crum & Forster Pet Insurance Group™ was made in 2017.

Founded in 1997, Crum & Forster Pet Insurance Group™ is one of the original pet insurance providers. We strive to stay original. In 2006, we became the only partner of the American Society for the Prevention of Cruelty to Animals® (ASPCA®) in the pet insurance industry, and in 2017, we became the only pet insurance provider to offer stand-alone health coverage for horses, which is under our ASPCA Pet Health Insurance brand.

We defined, and continue to redefine, what quality coverage and service are with new and improved plans that include more of what our customers want and need, an informative and transparent enrollment process, a Member Center that allows customers to self-manage their accounts with simplicity, and ever-evolving technologies in our Contact Center for the best customer support.

Our Culture

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One of the top priorities of Crum & Forster Pet Insurance Group™ is creating a work environment that is fun, welcoming, inspiring, and supportive of employee wellness. Every week, a number of activities are planned to help us decompress and get to know each other, and every day, we bring our dogs to work.

Another one of our top priorities is community outreach. We help both human and animal-oriented charity organizations in and around our headquarters city of Akron, Ohio through on-site volunteering, fundraisers, and donation drives.

We're proud to be winners of the NorthCoast 99 "Best Places to Work” for three consecutive years. We’re also proud of Crum & Forster’s recognition as one of the "2017 Best Places to Work in Insurance" by Business Insurance, for being a "2017 Best and Brightest in Wellness Company," and for receiving two awards for excellence in employer and community service from the New Jersey Business & Industry Association. We aim to continue being the type of organization that earns these distinctions by making our office a better place for everyone to work and making our community a better place for everyone to live.



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